We thank you very much for being part of our customers. You will find below our privacy policies. You will also find our sales and use conditions by clicking on this link.

With new new development and communication tools, it is necessary to pay a special attention to the protection of private life. That is why we commit to respect the confidentiality of the personal information we are collecting.

On-line shop

When you buy on our on-line shop, we will collect the information that you will provide like your name, address and email address.

When you browse our shop, we also automatically receive the IP address of your computer, which gives us more information about the browser and operating system you are using.

Newsletter and email marketing

With your permission, we could send you newsletters and suggestions of products by email. The information collected are: first name, name and email address. These data are stored on the Mailchimp server and you have the right to unsubscribe at any time.

How do you obtain my consent?

When you provide your personal information to finalize a transaction, make an order, plan a delivery or return an article, we presume that you consent that we collect these information, that we use for this purpose only.

If we ask your personal information for any other reason, for marketing purpose, for example, we will explicitly ask for your permission and will give you the choice to refuse.

How can I withdraw my consent?

If, after you have given us your consent, you change your mind and do not consent that we contact you, collect your information or disclose them, you can notify us by contacting [email protected].


We may disclose your personal information if we are required by law to do so or if you violate our Terms and Conditions of Sale and Use.


Our shop is hosted by Your data is stored in the data storage system and databases of La Plume Rêveuse, located on Hostpapa’s servers. Your data is stored on a secured server protected by a firewall.


All payments are collected by Paypal and your credit information is processed by Paypal. Your credit information is not stored in our databases. Your credit information is managed according to PayPal’s privacy policy.


In general, the third-party providers we use will only collect, use and disclose your information to the extent necessary to perform the services they provide to us.

However, some third-party service providers, such as the payment gateways (the gateway we use is Paypal) have their own privacy policies regarding the information we are required to provide them for your purchase transactions.

With respect to these providers, we recommend that you read their privacy policies carefully so that you understand how they will treat your personal information.

It should be remembered that some providers may be located or have facilities located in a different jurisdiction than you or ours. So if you decide to pursue a transaction that requires the services of a third-party provider, your information could then be governed by the laws of the jurisdiction in which that provider is located or those of the jurisdiction in which its facilities are located.

For example, if you are located in Canada and your transaction is processed through a US-based payment gateway, your proprietary information that was used to complete the transaction could be disclosed under US law. United States, including the Patriot Act.

Once you leave the site of our shop or you are redirected to the website or the application of a third party, you are no longer governed by this Privacy Policy or by the General Terms and Conditions of Sale and Use of our website.


You may have to leave our website by clicking on some links on our site. We do not assume any responsibility for the privacy practices of these other sites and recommend that you read their privacy policies carefully.


To protect your personal information, we take reasonable precautions and follow industry best practices to ensure that they are not lost, misappropriated, accessed, disclosed, altered, or destroyed in an inappropriate manner.

The personal information we collect is kept in a secure environment. People working for us are required to respect the confidentiality of your information.

To ensure the security of your personal information, we use the following measures:

  • SSL protocol (Secure Sockets Layer)
  • SET protocol (Secure Electronic Transaction)
  • Access management – authorized person
  • Access management – person concerned
  • Network monitoring software
  • Information backup
  • Digital certificate development
  • Identifier / password
  • Firewalls

We are committed to maintaining a high degree of confidentiality by incorporating the latest technological innovations to ensure the confidentiality of your transactions. However, since no mechanism offers maximum security, there is always a risk involved when using the Internet to transmit personal information.

Log files and cookies

We collect certain information through log files and cookies. This is mainly the following information:

  • Visited pages and requests
  • Date and time of connection
  • Cart

The use of such files allows us to :

  • To keep statistics
  • Keep your choices of the online store in your files (“cookies”)

The visitor is informed that cookies may be installed on his browser. In any case the user can freely delete his cookies from his browser at any time.


By making purchases in the online store, you represent that you are at least the age of majority in your state or province of residence, and that you have given us your consent to allow any underage person to your charge to make online purchases.


We reserve the right to modify this Privacy Policy at any time, so please check it frequently. Changes and clarifications will be effective immediately upon posting on the website. If we make any changes to the content of this policy, we will notify you here that it has been updated so that you know what information we collect, how we use it, and under what circumstances we disclose them, if necessary.


If you wish to: access, correct, modify or delete any personal information we have about you, file a complaint, or simply want more information, contact our privacy officer at [email protected]

By mail: La Plume Rêveuse, 247, 32ème avenue, Sainte-Marthe-sur-le-lac, Qc, Canada, J0N 1P0