For any return, contact us 3 days after delivery to let us know. You have 14 days after receiving your item to return it to us. Following this delay, we can not unfortunately offer you a refund or an exchange.
To be able to benefit from a return, your article must be unused and in the same state where you received it. It must also be in the original packaging. You must return it to us at your own expense.
Articles that can not be returned:
* Downloadable products unless a warranty specifically indicated on the product.
To return, you must submit a receipt or proof of purchase. There are some situations where only a partial refund is granted: (if applicable)
* Any item that is not in its original condition, that is damaged or that has some missing parts for reasons that are not due to an error on our part.
* Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an e-mail to confirm that we have received it. We will also inform you of our decision to approve or reject your refund request.
If your application is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. payment within a certain number of days.
Late or missing refunds (if applicable)
If you have not yet received your refund, please first check your bank account again.
Then contact the credit card issuer as there may be a delay before your refund is officially posted.
Then contact your bank. There is often a delay in processing before a refund is posted.
If after completing all these steps, you still have not received your refund, please contact us at [email protected]
Items on sale (if any)
Only regular priced items can be refunded. Unfortunately, the sale items are not refundable.
Exchange (if applicable)
We only replace an item if it is defective or damaged. If in this case you wish to exchange it for the same article (if possible and this is not an original work), send us an e-mail to [email protected] and send us your article to: La Plume Rêveuse, 247, 32ème avenue, Sainte-Marthe-sur-le-lac, Québec, Canada, J0N 1P0.
To return a product, you must send it by mail to: 247, 32ème avenue, Sainte-Marthe-sur-le-lac, Quebec, Canada, J0N 1P0.
You will be responsible for paying your own shipping charges to return your item. Shipping costs are not refundable. If you receive a refund, the return shipping fee will be deducted from it.
According to where you live, the time required to receive your exchanged product may vary.
If you ship an item valued at more than $ 75 , you should consider using a delivery service that allows you to track the shipment or take out a delivery insurance. We can not guarantee that we will receive the item you are returning to us.
La Plume Rêveuse, legal name: 9308-3269 Québec Inc.