INTRODUCTION

We thank you for being part of our visitors. You will find below our general conditions of sale and use.

This website is operated by La Plume Rêveuse. On this site, the terms “we”, “us” and “our” refer to La Plume Rêveuse. La Plume Rêveuse offers this website, including all information, tools and services available to you, the user, subject to your acceptance of all terms, conditions, policies and notices set forth right here.

By visiting this site and / or purchasing one of our products, you agree to our “Service” and agree to be bound by the following terms and conditions (“General Conditions of Sale”, “General Conditions of Sale and Use”, “Terms”), including the additional terms, conditions and policies referred to herein and / or accessible by hyperlink. These Terms and Conditions of Sale and Use apply to all users of this site, including but not limited to users who browse the site, who are sellers, customers, merchants, and / or content contributors.

Please read these Terms of Sale and Use carefully before accessing or using our website. By accessing or using any part of this site, you agree to be bound by these Terms and Conditions of Sale and Use. If you do not agree to all the terms and conditions of this agreement, then you must not access the website or use the services offered there. If these Terms and Conditions of Sale and Use are considered an offer, acceptance is expressly limited to these Terms and Conditions of Sale and Use.

All new features and tools that will be added later to this store will also be subject to these Terms and Conditions of Sale and Use. You can consult the most recent version of the General Conditions of Sale and Use at any time on this page. We reserve the right to update, change or replace any part of these Terms of Sale and Use by posting updates and / or changes on our website. It is your responsibility to check this page regularly to see if any changes have been made. Your continued use of the website or your access to it after the posting of any changes constitutes your acceptance of those changes.

Our shop is hosted by Hostpapa company. Your data is stored in the data storage system and databases of La Plume Rêveuse. Your data is stored on a secure server protected by a firewall.

ARTICLE 1 – TERMS OF USE OF OUR ONLINE SHOP

By accepting these Terms of Sale and Use, you represent that you have reached the age of majority in your country, state or province of residence, and that you have given us your consent to allow any person of age minor in your charge to use this website.

The use of our products for any illegal or unauthorized purpose is prohibited, and you must not, in connection with the use of the Service, violate the laws of your jurisdiction (including but not limited to copyright)

You must not transmit worms, viruses or any other code of a destructive nature.

Any breach or violation of these Terms and Conditions of Sale and Use will result in the immediate termination of your Services.

ARTICLE 2 – TERMS AND CONDITIONS

We reserve the right to deny service to anyone at any time for any reason.

You understand that your content (excluding your credit card information) may be transferred not encrypted, and this implies (a) transmissions over various networks; and (b) changes to comply with and adapt to the technical requirements for connecting networks or devices. The credit card information is always encrypted during transmission on the networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service or use of the Service, or any access to the Service or contact on the website, through which the Service is provided, without prior express written permission from us.

The titles used in this Agreement are included for your convenience, and will not limit or affect these Terms.

ARTICLE 3 – ACCURACY, COMPLETENESS AND CURRENT INFORMATION

We are not responsible if the information available on this site is not accurate, complete or up-to-date. The content of this site is provided for informational purposes only and should not be your sole source of information for making decisions, without first consulting more accurate, complete and up-to-date sources of information. If you decide to rely on the content on this site, you do so at your own risk.

This site may contain some prior information. This past information, by its nature, is not up-to-date and is provided for informational purposes only. We reserve the right to change the content of this site at any time, but we have no obligation to update the information on our site. You agree that it is your responsibility to monitor changes to our site.

ARTICLE 4 – AMENDMENTS TO SERVICE AND PRICES

The prices of our products may change without notice.

We reserve the right at any time to modify or discontinue the Service (as well as any part or content of the Service) without notice and at any time.

We will not be responsible to you or any other third party from any price change, suspension or discontinuance of the Service.

ARTICLE 5 – PRODUCTS OR SERVICES (where applicable)

Certain products or services may be exclusively available online on our website. These products or services may be available in limited quantities and may only be returned or exchanged in accordance with our Return policy.

We have done our best to display as clearly as possible the colors and images of our products that appear on our shop. We can not guarantee that the display of colors on your computer screen will be accurate.

We reserve the right, but are not obliged to do so, to limit the sales of our products or services to any person, and any geographical area or jurisdiction. We could exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any product or service we offer. All product descriptions and product prices are subject to change at any time without notice, in our sole discretion. We reserve the right to stop offering a product at any time. Any offer of service or product presented on this site is void where prohibited by law.

We do not guarantee that the quality of all products, services, information, or any other merchandise you have obtained or purchased will meet your needs. expectations, or that any error in the Service will be corrected.

ARTICLE 6 – ACCURACY OF INVOICING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, reduce or cancel the quantities purchased per person, household or order. These restrictions could include orders placed by or from the same customer account, the same credit card, and / or orders that use the same billing and / or shipping address. In the event that we modify an order or cancel it, we may attempt to notify you by contacting you at the email and / or billing address / phone number provided at the time the order has been placed. We reserve the right to limit or prohibit orders which, in our sole judgment, may appear to be from merchants, resellers or distributors.

You agree to provide order and account information that is current, complete and accurate for all orders placed on our shop. You agree to promptly update your account and other information, including your email address, credit card numbers, and expiration dates, so that we may complete your transactions and contact you as necessary.

For more details, please consult our Return policy.

ARTICLE 7 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we do not exercise any control, influence or influence.

You acknowledge and agree that we provide access to such tools “as is” and “subject to availability “, without any warranty, representation or condition of any kind and without any approval. We will have no legal liability resulting from or related to the use of these optional third party tools.

If you use the optional tools offered on the site, you do so at your own risk and at your own discretion, and you should consult the conditions under which these tools are offered by the relevant third party supplier(s).

We may also, in the future, offer new services and / or new features on our site (including new tools and resources) . These new features and services will also be subject to these Terms and Conditions of Sale and Use.

ARTICLE 8 – THIRD PARTY LINKS

Certain content, products and services available through our Service may include material from third parties.

Links from third parties on this site may redirect you to third party websites that are not affiliated with us. We are not required to review or evaluate the content or accuracy of these sites, and we do not warrant or assume any responsibility for any content, website, product, service or other item accessible to or from these third party sites.

We are not responsible for any loss or damage related to the purchase or use of any goods, services, resources, content, or any other transaction made in connection with such third party websites. Please read carefully the policies and practices of third parties and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding the products of these third parties must be submitted to these same third parties.

ARTICLE 9 – COMMENTS, SUGGESTIONS AND OTHER USER PROPOSALS

If, at our request, you submit specific content (for example, to participate in contests), or if without request from us, you send creative ideas, suggestions, proposals, plans or other elements, whether online, by e-mail, by post, or otherwise (collectively, “comments”), you grant us the right, at any time, and without limitation, to edit, copy, publish, distribute , translate and otherwise use and in any media any comment you send us. We are not and shall not be required to (1) maintain the confidentiality of comments; (2) pay compensation to anyone for any comment provided; (3) to respond to comments.

We could, but have no obligation to do so, monitor, modify or delete content that we deem, in our sole discretion, to be illegal, offensive, threatening, abusive, defamatory, pornographic, obscene or otherwise objectionable, or that infringes any intellectual property or these Terms and Conditions of Sale and Use.

You agree to write comments that do not violate the rights of third parties, including copyrights, trademarks , confidentiality, personality, or other personal or property rights. You further agree that your comments will not contain any illegal, defamatory, offensive or obscene content, nor that they contain any computer viruses or other malware that could in any way affect the operation of the Service. or any other associated website. You may not use a false e-mail address, pretend to be someone you are not, or try to mislead us and / or third parties as to the source of your comments. You are fully responsible for all comments you post as well as their accuracy. We assume no responsibility and disclaim any commitment to any comments that you post or that any other third party publishes.

ARTICLE 10 – PERSONAL INFORMATION

Submitting your personal information to our store is governed by our Privacy Policy. Click here to view our Privacy Policy.

ARTICLE 11 – ERRORS, INACCURACIES AND OMISSIONS

There may be occasional information on our site or in the Service that may contain typographical errors, inaccuracies or omissions that may relate to product descriptions, prices, promotions, offers, fees shipping, delivery times and availability. We reserve the right to correct any error, inaccuracy, omission, and to change or update information or cancel orders, if any information in the Service or on any other associated website is inaccurate, and at any time without notice (including after you have placed your order).

We are under no obligation to update, modify or clarify the information in the Service or any other associated website, including but not limited to not limited to price information, unless required by law. No set date of update or update in the Service or any other associated website should be taken into account to conclude that the information in the Service or any other associated website has been modified or updated.

ARTICLE 12 – PROHIBITED USES

In addition to the prohibitions set out in the General Terms and Conditions of Sale and Use, you are prohibited from using the site or its contents: (a) for illegal purposes; (b) to induce third parties to perform or participate in unlawful acts; (c) to violate any regional ordinance or any international, federal, provincial or state law, rule or regulation; (d) to infringe or violate our intellectual property rights or those of third parties; (e) to harass, abuse, insult, injure, defame, slander, denigrate, intimidate or discriminate against anyone on the grounds of sex, sexual orientation, religion, ethnicity, race, sexual orientation, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will be or may be used in a way that compromises the functionality or operation of the Service or any other related, independent website or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, hijack a domain, extort information, browse, explore or scan the web (or any other resource); (j) for obscene or immoral purposes; or (k) to undermine or circumvent the security measures of our Service, any other website, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating prohibited uses.

ARTICLE 13 – EXCLUSION OF WARRANTIES AND LIMITATION OF LIABILITY

We do not guarantee or pretend or warrant that your use of our Service will be uninterrupted, fast, secure or error-free.

We do not guarantee that the results, which may be obtained through the use of the Service, are accurate or complete.

The visitor to our sites understands that the opinions expressed in our texts, our videos, our web products, or any other content, will never replace the professional advice of experts including: psychologist, psychiatrist, financial planner, doctor, lawyer and other professionals.

You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time without notice to you.

You expressly agree that your use of the Service, or your inability to use the Service, it’s your only risk. The Service and all products and services provided to you through the Service are (unless expressly stated otherwise by us) provided “as is” and “as available” for your use, without representation, without warranties and without conditions of any kind, express or implied, including all implied warranties of marketing or marketability, fitness for a particular purpose, durability, title and non-infringement.

La Plume Rêveuse, our directors, officers, employees, affiliates, agents, contractors, trainees, suppliers, service providers and service providers can in no way be held liable for any injury, loss, claim, or for direct, indirect damages, accessories, punitive, special, or consequential damages of any kind, including but not limited to loss of profits, income, savings, data, replacement costs or any similar damages, that they are contractual, tortious (even in the case of negligence), strict liability or otherwise, resulting from your use of any service or product from this Service, or from any other claim related in any way to your use of the Service or any product, including but not limited to any error or omission in any Content, or any loss or damage of any kind arising the use of the Service or any content (or product) published, transmitted, or otherwise made available through the Service, even if you have been warned of the possibility that they will occur. Because some states or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, our liability will be limited to the fullest extent permitted by law.

ARTICLE 14 – COMPENSATION

You agree to indemnify, defend and protect La Plume Rêveuse, our parent company, our subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, trainees and employees, with respect to any claim or demand, including reasonable attorney fees, made by any third party due to or arising from your violation of these Terms of Sale and Use or the documents to which they refer, or your violation of any law or the rights of a third party.

ARTICLE 15 – SEVERABILITY

In the event that a provision of these Terms and Conditions of Sale and Use is deemed illegal, void or unenforceable, this provision may nevertheless be applied to the full extent permitted by law, and the non-applicable part shall be considered as being dissociated from these Terms and Conditions of Sale and Use, this dissociation shall not affect the validity and applicability of all other remaining provisions.

ARTICLE 16 – TERMINATION

The obligations and liabilities incurred by the parties prior to the termination date will remain in effect after the termination of this agreement for all purposes.

These Terms and Conditions of Sale and Use are effective unless and until they be terminated by either you or not. You may terminate these Terms of Sale and Use at any time by notifying us that you no longer wish to use our Services, or when you stop using our site.

If we deem, in our sole discretion, that you fail, or if we suspect that you have been unable to comply with the terms of these Terms and Conditions of Sale and Use, we may also terminate this agreement at any time without notice to you in advance and you will remain liable for all amounts owing up to and including the termination date, and / or we may deny you access to our Services (or any part of them).

ARTICLE 17 – INTEGRALITY OF THE AGREEMENT

Any breach by us of the exercise or application of any right or provision of these Terms and Conditions of Sale and Use should not constitute a waiver of such right or provision.

These General Terms and Conditions of Sale of Use or any other policy or operating rule that we publish on this site or in connection with the Service constitutes the entire agreement and agreement between you and us and govern your use of the Service, and replace any and all communications, proposals and all prior and contemporaneous agreements, oral or written, between you and us (including, but not limited to, any prior version of the Terms and Conditions of Sale and Use).

All ambiguity as to the interpretation of these Terms and Conditions of Sale and Use shall not be construed to the detriment of the authoring party.

ARTICLE 18 – APPLICABLE LAW

These Terms and Conditions of Sale and Use, as well as any other separate agreement through which we provide you Services will be governed by and construed in accordance with the laws in force in Canada.

ARTICLE 19 – AMENDMENTS TO THE GENERAL TERMS AND CONDITIONS OF SALE AND USE

You can view the latest version of the Terms and Conditions of Sale and Use at any time on this page.

We reserve the right, in our sole discretion, to update, modify or replace any part of these Terms. Terms of Sale and Use by posting updates and changes on our site. It is your responsibility to visit our site regularly to see if any changes have been made. Your continued use of or access to our site following the publication of any changes to these Terms and Conditions of Sale and Use constitutes acceptance of those changes.

ARTICLE 20 – CONTACT INFORMATION

Questions concerning the General Conditions of Sale and Use should be sent to us by email at [email protected]

By mail: 247, 32ème avenue, Sainte-Marthe-sur-le-lac, Qc, Canada, J0N 1P0

SHIPPING POLICY

We make every effort to ensure that your purchase is shipped to you as soon as possible and in perfect condition.

For each transaction, we send an order confirmation and a shipping notice.

Your order will be processed during business days (Monday through Friday).

There is no refund for shipping costs.

La Plume Rêveuse is not responsible for any loss or damage. In these circumstances, you will have to make a claim with the courier company used.

Delivery in Canada only.

With Canada Post, please allow approximately 3 to 9 business days for delivery.

All online store prices are in Canadian dollars.

RETURN POLICY
Return

For any return, contact us 3 days after delivery to let us know. You have 14 days after receiving your item to return it to us. Following this delay, we can not unfortunately offer you a refund or an exchange.

To be able to benefit from a return, your article must be unused and in the same state where you received it. It must also be in the original packaging. You must return it to us at your own expense.

Articles that can not be returned:

* Downloadable products unless a warranty specifically indicated on the product.

To return, you must submit a receipt or proof of purchase. There are some situations where only a partial refund is granted: (if applicable)

* Any item that is not in its original condition, that is damaged or that has some missing parts for reasons that are not due to an error on our part.

* Any item that is returned more than 30 days after delivery.

Refunds (if applicable)

Once we have received and inspected the returned item, we will send you an e-mail to confirm that we have received it. We will also inform you of our decision to approve or reject your refund request.

If your application is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. payment within a certain number of days.

Late or missing refunds (if applicable)

If you have not yet received your refund, please first check your bank account again.

Then contact the credit card issuer as there may be a delay before your refund is officially posted.

Then contact your bank. There is often a delay in processing before a refund is posted.

If after completing all these steps, you still have not received your refund, please contact us at [email protected]

Items on sale (if any)

Only regular priced items can be refunded. Unfortunately, the sale items are not refundable.

Exchange (if applicable)

We only replace an item if it is defective or damaged. If in this case you wish to exchange it for the same article (if possible and this is not an original work), send us an e-mail to [email protected] and send us your article to: La Plume Rêveuse, 247, 32ème avenue, Sainte-Marthe-sur-le-lac, Québec, Canada, J0N 1P0.

Shipping

To return a product, you must send it by mail to: 247, 32ème avenue, Sainte-Marthe-sur-le-lac, Quebec, Canada, J0N 1P0.

You will be responsible for paying your own shipping charges to return your item. Shipping costs are not refundable. If you receive a refund, the return shipping fee will be deducted from it.

According to where you live, the time required to receive your exchanged product may vary.

If you ship an item valued at more than $ 75 , you should consider using a delivery service that allows you to track the shipment or take out a delivery insurance. We can not guarantee that we will receive the item you are returning to us.